What information do we collect?

We collect information from you when you visit our site, register for an account, and fill out a form.

When you visit our site, we collect information on your browser and browser session. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, and date/time stamp.

When registering on our site, you will be asked to enter your name and e-mail address.

When filling out a form, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number.

What do we use your information for?

For the most part, the personal information we ask you to provide and that we store in our database, is collected under our contractual relationship with your homeowners association. The information becomes part of the homeowner association records and is owned by that entity. As a homeowner, you are entitled to access association records as dictated by your association's covenants and the laws of the state your property is located in. We are thus bound by the relevant state laws and association covenants to protect or release information regarded as association records as directed by your association or their authorized management company. In addition, any of the information we collect from you may be used in one of the following ways:

  • To enhance and personalize your experience

    Your information and details about how you visit our site helps us to improve our site to work with different browsers and to improve our service to you, our customer.

  • To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails

    The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using our Website. To guard your information, our Website uses Secure Sockets Layer (“SSL”). For credit card transactions: SSL encrypts your credit card number in transmission to our third party credit card processor. We do not store any credit card information on our servers. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well

Do we use cookies?

We do use cookies to keep track of sessions.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Responsibility for request approval

ARC Tracker is not responsible for the approval or denial of architectural request submitted on the site or for any failures in timely communication between homeowners and the Architectural Review Committee of the relevant community. It is the responsibility of the homeowner to determine the status of their request in the event that a timely decision is not forthcoming. It is the responsibility of the Architectural Review Committee of the relevant community to monitor the communication and the site to be able to respond to homeowner requests in a timely manner according to the association covenants regarding any time limits on responding to requests from homeowners.

Terms of Service

Please review our Terms of Service page establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our online privacy policy.

YOUR RIGHTS

You have the right to:

  • be informed about the personal information we collect from you and use, which this privacy policy seeks to do

  • obtain confirmation from us that your personal information is being collected and used by us and to access the personal information held about you by us

  • have your personal information corrected if it is inaccurate or incomplete at any time

  • erasure, or the right to be forgotten, to the extent that any personal information we collect is NOT part of the community association records and then to the extent that the personal information IS part of the community association records erasure is subject to any legally binding arrangement between you as a homeowner and the community in which your property is located

  • block or suppress us collecting and using any personal information not relevant to your submission of or access to architectural review requests for your community

To make any requests as listed above, please contact us at support@arctracker.com or you may contact your homeowners association. We will confirm any requests relating to your rights above within one month of receipt of your request, or within two months of receipt of your request where this request is more complex

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 5/30/2018.

Contacting Us

We pride ourselves on excellent customer service, and if you have any questions about your data please reach out to us at support@arctracker.com. You can also contact us by phone at 201-208-2272 to report any misuse or complaint about the way we have collected or used your personal information.